Frequently Asked Questions (FAQs)

1. What currency do you use?:

All prices listed in our web store, including shipping and handling charges, are in Naira.

2. Where do you ship?:

We offer worldwide shipping, with the exception of a few restricted countries.

3. What shipping company do you use?:
  • - Domestic Nigerian Orders: We partner with trusted local delivery services and manage shipments through our internal logistics team.
  • - International Orders: We collaborate with GIG, DHL, and UPS for reliable global deliveries
4. What does it cost to ship my order?:

Shipping costs depend on your delivery location and the weight of your package. The exact shipping charge will be displayed at Checkout.

Please Note:

  • - Both domestic and international orders may experience delays due to factors such as customs procedures, adverse weather, or high demand.
  • - Our Logistics Team will keep you informed of any changes to your order's status.
5. What forms of payment do you accept?:

We accept the following payment methods:

  • - Visa
  • - MasterCard
  • - American Express
  • - Payments via Flutterwave
6. What is your general order processing time?:

Orders placed between Monday and Friday are typically processed within 1–2 business days

7. What happens after I place my order?:

- Order Confirmation: Once your order is placed, you will receive a confirmation email immediately.

- Shipping Confirmation: When your order is ready to ship, you’ll receive another email with shipping details and a tracking number.

Important: Keep your order confirmation email for reference in case of returns or inquiries.

For any delivery issues, please contact us at customerservice@royalgangchambers.com

8. What type of packaging does my order come in?:

We prioritize using original brand packaging whenever possible. Items are shipped in standard boxes or protective bags to ensure their safety

Note: Display items may not always include original packaging, but all products are carefully packed to avoid damage during transit.

9. What is the return and refund process?:

- Returns: Items must be returned in new, unused condition within 14 days of the original shipment. Please include a copy of your order confirmation email.

- Refunds: Original shipping and handling fees are non-refundable. Customers are responsible for return shipping charges. Refunds will be issued to the original payment method.

Important Notes:

- Sale items are not eligible for refunds or store credits.

- Returned items must include all protective materials, tags, accessories, and authenticity cards (if applicable).

- Items showing signs of wear or alterations may be rejected or refunded at a reduced amount.

10. My order or refund is delayed. What’s going on?:

While we aim to avoid delays, the following factors may occasionally cause them:

- Shipping Address Issues: If your shipping address differs from your billing address, additional verification may be required for security purposes.

- Backordered Items: Some products may be on backorder, requiring extra time for shipment.

- Incomplete Information: International orders with incomplete shipping or billing details may experience delays.

Our team will notify you of any significant delays. We appreciate your patience in such instances.

Additional Information:

- Customer Support: For any inquiries or assistance, please contact us at support@royalgangchambers.com

- Order Tracking: Check your shipping confirmation email for tracking details and estimated delivery times.

We hope this FAQ section answers your questions! If you need further assistance, don’t hesitate to reach out to us—we’re here to help.